Businesses using Microsoft’s cloud service report outages
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Some New Zealand businesses have been experiencing outages with Microsoft Office 365. The online version is a suite of desktop applications and versions of server products hosted in Singapore and Hong Kong.
In response to enquiries from Computerworld, Mike Ross the CEO of Wellington systems integrator, Holistec Systems, says four of his customers have experienced the outages over the past few months, one of which lasted for four hours during the business day.
Ross says Office 365 shared mail boxes also are not working.
“These are very serious problems,” he says. “We’re working with Microsoft to try to resolve them.”
He suggests the problems may be occurring because Microsoft’s focus is on servicing the demand for Office 365.
A Microsoft spokesperson was unaware of the issues.
“It’s difficult to generalise on all business issues affecting New Zealand customers because business interruptions occur for many reasons: the customer’s internet connection and ISP, their product settings, their network settings and how they have optimised for the service delivery as well as Microsoft services,” she says.
“We have confidence in our service, with a financially backed 99.9 percent up-time guarantee.”
Computerworld asked about the uptake of Office 365 in New Zealand but she says Microsoft doesn’t comment on numbers around specific products.
At the MIS100 event earlier this month, Microsoft CEO Paul Muckleston told Computerworld that Microsoft has no plans to build a datacentre closer to New Zealand than its existing facility in Singapore.
They don't get a 8.6 hour outage... The get 8.6 hours worth of outages a year.. or MAX of 43.2 minutes a month..
But knowing Microsoft they would have contracted there way out of a true OLA/SLA with their clients and changed the meaning to suit.
Posted by SNMP at 8:31:26 on June 25, 2012
no one can provide 100% uptime, its physically impossible.
at least its a money back SLA, which means they are putting their money where their mouth is ...
Posted by Anonymous at 18:35:23 on June 25, 2012
Posted by Anonymous at 12:25:40 on June 21, 2012
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Posted by Brendon Ford at 11:36:00 on June 20, 2012