Businesses using Microsoft’s cloud service report outages
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Some New Zealand businesses have been experiencing outages with Microsoft Office 365. The online version is a suite of desktop applications and versions of server products hosted in Singapore and Hong Kong.
In response to enquiries from Computerworld, Mike Ross the CEO of Wellington systems integrator, Holistec Systems, says four of his customers have experienced the outages over the past few months, one of which lasted for four hours during the business day.
Ross says Office 365 shared mail boxes also are not working.
“These are very serious problems,” he says. “We’re working with Microsoft to try to resolve them.”
He suggests the problems may be occurring because Microsoft’s focus is on servicing the demand for Office 365.
A Microsoft spokesperson was unaware of the issues.
“It’s difficult to generalise on all business issues affecting New Zealand customers because business interruptions occur for many reasons: the customer’s internet connection and ISP, their product settings, their network settings and how they have optimised for the service delivery as well as Microsoft services,” she says.
“We have confidence in our service, with a financially backed 99.9 percent up-time guarantee.”
Computerworld asked about the uptake of Office 365 in New Zealand but she says Microsoft doesn’t comment on numbers around specific products.
At the MIS100 event earlier this month, Microsoft CEO Paul Muckleston told Computerworld that Microsoft has no plans to build a datacentre closer to New Zealand than its existing facility in Singapore.
This just means you get a credit of part or all of the months subscription if it's not meet. The business impact is likely to be much greater than the $32 per user credit.
Posted by Anonymous at 11:19:28 on June 20, 2012
Posted by Anonymous at 12:56:12 on June 20, 2012
Posted by Anonymous at 16:45:55 on June 20, 2012
Posted by Anonymous at 20:07:48 on June 20, 2012
Posted by Anonymous at 11:40:00 on June 20, 2012
This SLA for a business critical app is a joke!
The standard for telecoms is 22 minutes a year.
Posted by Anonymous at 8:20:15 on June 21, 2012
Posted by Anonymous at 11:03:26 on June 20, 2012
Posted by Anonymous at 10:42:13 on June 20, 2012
Mike, we will look into your unresolved issue with shared mailboxes right away.
Posted by Rachel Turney at 10:21:03 on June 20, 2012
Posted by Anonymous at 9:48:02 on June 20, 2012