IBM response to Computerworld over datacentre outage
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IBM New Zealand managing director Jennifer Moxon has written the following letter to the editor in response to the Computerworld editorial: Poor comms from IBM over outage, which was published in the February 25 print edition and posted online on Monday.
"On 18 February 2013, IBM New Zealand notified clients of an outage to New Zealand Virtual Server Services provided from our Auckland Datacentre in Highbrook. Let me emphasise that not all data centre clients were affected.
"The IBM team of local experts and global engineers worked around the clock and we spoke directly with clients at regular intervals to keep them updated until service was restored.
"Our forensic team still is conducting a thorough review to ensure that an issue like this does not reoccur. However, at this stage I can confirm that there was a hardware fault involving a storage unit used by New Zealand Virtual Server Services.
"To reinforce the direct conversations we have been having with our clients, IBM apologises to all who were impacted by this situation. As always, we remain committed to delivering high quality services to our New Zealand clients."
IBM New Zealand
Posted by Anonymous at 9:51:44 on March 4, 2013
"So we waited 6 months for them to come to terms ?"
"And they were needed to be the "major player" to keep those Kiwi companies honest ?"
"and they assured us that they were Tier 3"
"and they drop their VDC platform due to simple storage outage ?"
"for THREE days ?"
"and they still don't know why ?"
"well why the hell did we put them on the panel ?"
"well it was them or HP ..."
"OK .. fair point"
Posted by Anonymous at 10:14:28 on February 28, 2013
"Och aye! How shall we get wan!"
"We will hire the cleverest people in the land!"
"Hoots mon, a fine idea, then what?"
"Ignore their advice and waffle on about things of which we know nothing!"
Colin: Plays happy bagpipe tune
Posted by Anonymous at 15:07:07 on February 28, 2013
Posted by Anonymous at 15:01:19 on February 28, 2013
Posted by Anonymous at 10:51:34 on February 28, 2013
... for IBM to reply untold days after the event with a short letter giving bugger all explanation of the cause.
... for all those anonymous people who know absolutely nothing about the event to make their fine judgments and question the integrity and skill of everyone possibly involved from the toilet cleaner to the CEO
Posted by Anonymous at 9:16:47 on February 28, 2013
Letter to the editor from IBM NZ managing director Jennifer Moxon
By Jennifer Moxon | Auckland | Wednesday, 27 February, 2013 | 12 Comments
Posted by Anonymous at 8:25:31 on February 28, 2013
Posted by jennifer moxon at 11:27:26 on March 1, 2013
Posted by Anonymous at 20:57:36 on February 27, 2013
Posted by Anonymous at 22:39:20 on February 27, 2013