Vodafone NZ loses customers
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UPDATE 10.15am: Vodafone New Zealand says third quarter results reflect a competitive market
By Computerworld staff | Auckland | Friday, 10 February, 2012 | 14 Comments
Vodafone NZ lost 14,000 customers in the financial quarter to December 31, it was reported in Vodafone Group results yesterday.
According to the report, Vodafone has 2,420,000 customers – down from 2,434,000 the previous quarter. In the news release, it notes that New Zealand’s revenue has been affected by the regulation of mobile termination rates.
“In New Zealand service revenue growth was impacted by voice and SMS termination rate cuts and the uptake of more competitively priced tariffs.”
Vodafone Group reported a 2.3 percent drop in revenue for the last three months of 2011, blaming economic conditions, particularly across southern Europe. Revenue for Vodafone's third quarter was £11.6 billion (NZ $22 billion). The company didn't report on its quarterly net profit.
Yesterday 2degrees announced it has 875,656 customers, an increase of 295,545 on the number of subscribers it claimed in March last year.
Telecom told investors in August last year it had 1.2 million connections on its XT network – accounting for 56 percent of the customer base and 82 percent of cellular revenue. Its half year announcement will be released on Friday February 24.
UPDATE 10.15am
Vodafone New Zealand has emailed Computerworld the following statement about the loss of customers.
Vodafone New Zealand’s quarter three customer numbers, released today, reflect continued strong competition in the market.
The on account customer base saw strong growth as customers signed up to the new Smart Plans which offer a bundle of any-network minutes, TXTs and data at a range of price points. Customers also flocked to Vodafone’s iPhone 4S plans which launched in December, offering significant handset rebates.
NZBestMate which launched in the quarter showed Vodafone’s continued commitment to giving customers great value regardless of the network they are calling or TXTing. Available on selected Smart plans, NZBestMate allows customers to choose 1000 minutes and 1000 TXTs a month to any New Zealand mobile or 1000 minutes to any New Zealand landline.
The decline in prepay customer numbers slowed in the December quarter, as a result of Vodafone’s Prepay Smart Plans which launched in mid-way through the period. However, competition in the market for prepay customers remains strong.
Vodafone will continue to focus on offering great any-network value; enabling customers to confidently connect to the people and information that matters to them; and delivering an excellent experience to customers in store, online and on the phone.
Comments
vodafone customer service doh!
Vodafone is an absolute rip off, so is their insurance, tip to those who have it, put it onto your home contents or business insurance, they won't go on about water damage to the battery pink strip etc...if it stops working cause you dropped it. Also Vodafones customer service is appalling, I was with them for 20 years from Bellsouth days, and after all that they wouldn't even give me a decent new phone when I was out of contract and damaged my phone beyond use. Their internet speeds is laughable so is their coverage, and the text message delay is so long, you can't rely on it.I'm glad I left them and have got a Telecom iphone no with faster internet and better coverage.
Posted by sons of anarchy lover at 17:52:41 on February 13, 2012
Posted by sons of anarchy lover at 17:52:41 on February 13, 2012
Cycles of Business
I've just seen a business partner with 500 mobiles sign with Telecom, without the incumbent VF even getting organised enough to respond with a proposal for the re-sign !
I suppose the parent companies massive overseas debt has forced them to squeeze all markets that were doing well as dry as possible.... Another European entity that couldn't do maths when calculating their debt model vs their personal commission bonus.
Where is that plucky brand that used to drive the mobile market...? Its a bit sad at the decline but thats business.
Posted by Yawn at 15:55:24 on February 13, 2012
I suppose the parent companies massive overseas debt has forced them to squeeze all markets that were doing well as dry as possible.... Another European entity that couldn't do maths when calculating their debt model vs their personal commission bonus.
Where is that plucky brand that used to drive the mobile market...? Its a bit sad at the decline but thats business.
Posted by Yawn at 15:55:24 on February 13, 2012
Any surprise?
Vodafone = bad network, poor customer service and a TOTAL RIP OFF with their pricing. They only brought their pricing down AFTER 2degrees came in the market, but still continue to BS their way in the market, just like Telecom.
I have moved 10 numbers to 2 Degrees. Hope 2Degrees does not lose it's way.
Posted by Vijay at 9:21:45 on February 13, 2012
I have moved 10 numbers to 2 Degrees. Hope 2Degrees does not lose it's way.
Posted by Vijay at 9:21:45 on February 13, 2012
Vodafone customer service is pitiful
My partner (10 yrs with Voda) owed them $300 and the phone was disconnected. She made arrangements to pay it off over time. With only $120 owing, they sent her account to a debt collectors. Voda said they had tried to contact her...via her disconn' number and letters to an old address!! They would not back down. 2degrees are now looking after her, nicely.
Posted by Chris at 2:13:51 on February 11, 2012
Posted by Chris at 2:13:51 on February 11, 2012
Vodafone customer service is pitiful
I suspect that Vodafone will not be too worried about losing a customer that racks up $300 of unpaid bills to 2 Degrees.
Posted by Anonymous at 9:44:27 on February 13, 2012
Posted by Anonymous at 9:44:27 on February 13, 2012
Vodafone customer service is pitiful
Are you working for Voda?
Posted by Anonymous at 18:44:29 on February 13, 2012
Posted by Anonymous at 18:44:29 on February 13, 2012
Bad service = lost customers
After being with Vodafone since the bellsouth days, im moving all our company and personal phones to Telecom.
Why?
- Constant network drop outs
- 1/2 hour wait at the local store
- email customer service (oxymoron that one) and they tell you to go into the store (after 2 days to respond)
Last straw was the new plans have dropped down to 500mb data from 3gb, somebody should tell voda that we are in the age of mobile data!
But the loss of customers wil be good for the voda internal marketing team cause they wil get a heap of money to spend on a customer aquisition campaign no doubt!
Posted by Anonymous at 19:58:46 on February 10, 2012
Why?
- Constant network drop outs
- 1/2 hour wait at the local store
- email customer service (oxymoron that one) and they tell you to go into the store (after 2 days to respond)
Last straw was the new plans have dropped down to 500mb data from 3gb, somebody should tell voda that we are in the age of mobile data!
But the loss of customers wil be good for the voda internal marketing team cause they wil get a heap of money to spend on a customer aquisition campaign no doubt!
Posted by Anonymous at 19:58:46 on February 10, 2012
Another unhappy VF customer
This time it's the delay in delivering text messages sent from competing networks. Currently running at 2 hours delay depending on location and time of day.
Posted by George at 11:49:19 on February 10, 2012
Posted by George at 11:49:19 on February 10, 2012
Not everyone looses...
It could also be that people are just not using hteir prepay VF any more, which won't register until they sim cards expire 12 months on. VF business customer service has gone from being the best in the industry to non-existant. Our contract expired in February and we still haven't had as call from our account manager for renewals, but we have had 2degrees and telecom...
Posted by Anonymous at 10:17:23 on February 10, 2012
Posted by Anonymous at 10:17:23 on February 10, 2012
I'd say it's lack of coverage more than anything ...
... the coverage in Christchuch since the shakes has been nothing short of crap. Where they used to be the most reliable (their network was up and running more that XT on Feb 22nd and I have both XT and VF phones on me)... but since then ... it's just been naff.
And captcha down the bottom is stupidly hard to read ... I had click the challenge five times before I could get one I could read.
Posted by Anonymous at 10:09:49 on February 10, 2012
And captcha down the bottom is stupidly hard to read ... I had click the challenge five times before I could get one I could read.
Posted by Anonymous at 10:09:49 on February 10, 2012
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