Datacom tips out Gen-i for Fulton Hogan contract
Datacom signs a three-year contract to provide managed infrastructure services
By Randal Jackson, Wellington | Monday, 30 July, 2012
Datacom has begun rolling out a unified IT infrastructure service solution across Australia and New Zealand for construction giant Fulton Hogan, following the signing of a three-year contract.
Fulton Hogan has revenues of more than $2 billion, 2000 staff in Australia and 3800 staff in New Zealand. Datacom will provide managed infrastructure services spanning distributed computing, server support, network support, security support service management, service desk, procurement (hardware and software) and project services.
Computerworld understands the contract is worth in the vicinity of $20 million over three years.
Datacom is replacing the incumbent Gen-i.
Datacom Group CEO Jonathan Ladd says the Fulton Hogan contract is an important milestone for Datacom’s trans-Tasman focus. Datacom now provides coordinated services based on a single-service contract spanning all of a customer’s operations across Australia and New Zealand.
“A major point of difference for Datacom is our ability to offer true regional reach for our customers, across the full range of IT services,” Ladd says. “Fulton Hogan is an important showcase for our ability to deliver a coordinated trans-Tasman strategy with a common approach to processes, procedures and governance.”
Datacom’s Fulton Hogan delivery teams are located in Auckland, Melbourne and Christchurch. Relationship management, service delivery management and technical architecture are provided from both New Zealand and Victoria, aligned to the customer’s primary touch points. Procurement and project functions are also delivered from both geographies.
Fulton Hogan’s chief information officer Brian Northern says the choice of Datacom follows a rigorous Request for Information and Request for Proposal process carried out over the past year and a half. The RFI drew responses from seven different organisations with a presence in both Australia and New Zealand.
“Datacom was selected based on our assessment that their proposal most closely fitted our requirements,” Northern says.
“We had a number of key criteria in making our decision. First of all we needed to see value, both in terms of cost savings and the opportunity to improve our services to our customers. We wanted clearly defined roles and responsibilities with defined and agreed service levels and appropriate governance structures.
“We also wanted to agree a contract which was mutually beneficial in that it represented good business for both parties,” says Northern.
Fulton Hogan has been contracting in Australia for more than 10 years.