Abusive Telecom texts came from Manila
- Revera plans twin datacentre on Upper Hutt site
- Telco analyst predicts fibre broadband uptake will be low
- Government seeks syndicated web services supply
- NZ game industry: Insights from local studios || 2
- Opinion: Speed dating matches govt with vendors || 1
- Maxnet acquired by Australian company for $9.5 million || 1
Computerworld is New Zealand's only specialised information systems fortnightly. Subscribe now for $100 (23 issues) and save more than 37% off the cover price!
Telecom has identified the place of origin of the abusive text messages sent to customers — its outsourced Manila call centre — and the individuals involved, it announced today.
Telecom and its outsourcing partner in Manila, Sitel, have identified four individuals involved and suspended them pending further investigation.
"Because of the seriousness of the complaints and content of the messages, the appropriate local authorities will also be notified of the activity," Telecom says in a statement.
“We have over 1500 team members in New Zealand and 800 in Manila and they will all be massively disappointed by this event," Telecom’s general manager customer services Trish Keith says.
Telecom has contacted the customers to apologise.
- NZ game industry: Govt support for development increasing
- Raspberry Pi arrives in New Zealand
- Video, connection costs major factors in broadband uptake: ComCom
- Spotify launches in New Zealand and Australia today
- NASA on 'brink of a new future' with SpaceX launch
- Telco analyst predicts fibre broadband uptake will be low
Computerworld NZ has now reached LinkedIn! Join to expand your networks and meet others interested in information systems.
